About the Job
Hey! Nice to see you!
Let’s share our stories to get to know a bit better…. We are business and technology enthusiasts that are constantly hungry for new challenges, self- and others-development and nothing motivates us more than great software products and happy customers.
At Incubly, we believe that great people want to work with great people, so we started to build such a company that will attract great minds and that we can achieve everything not feeling that we actually work, but just having fun….
Our mission is to support tech companies, and startups (scaleups) mainly, in fast and high-quality scale-up of their teams and boost their product development, testing and deployment; so we can succeed together.
We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. It has a team of more than 400 professionals developing a variety of products and services to safeguard cryptocurrency assets, including worldwide leading hardware wallets.
As an L2 Support Engineer, you will become a part of an international team responsible for engineering activities to support production services and infrastructure in a cloud-native environment. If you like to work with us, let us share our need for competencies.
Your daily responsibilities
Application incidents analysis in preproduction and production environments, root cause analysis and reports preparation
Management of preproduction and production environments ensuring safe day-to-day operations
Create and operate extra tools or services whenever required
Prepare for production operations and further maintenance of the production environments. Ensure that accurate operations are performed and that all actions are done in a documented way.
Perform validation and execution of requests received from development and account management teams.
Document the setup of production environments in order to build a safe and reliable knowledge base.
Be a technical expert on Company products deployed to the production environment.
As a senior role, you will have a key role to identify and implement practices to deliver constant improvement.
Report implementation, configuration, and testing progress to the Team Lead as required.
Cooperate with other teams and stakeholders in an international environment to ensure the delivery of the end-to-end SLA for managed solutions.
Participate in on-call duties to ensure uninterrupted operations of the production environment
We need you to have
Experience with Unix (preferably Ubuntu), including shell scripting
Knowledge of networks, network protocols, and setup of the network elements
Experience with operations of multi-tier software systems
Strong and hands-on experience with troubleshooting processes to detect exact, proven root causes of incidents
Skills for managing a virtualized environment (containerized environments experience is highly welcomed)
Knowledge of cloud concepts (AWS preferred).
Knowledge of generic SQL database concepts and operations.
Communication that leads to excellent working relationships with all parties.
Take ownership of issues resolution.
Quickly identify, analyze and proactively solve problems before they affect the outcomes of the platform.
Ability to identify and deliver improvement.
Good English oral and written communications skills (in the areas of technical document writing).
Would be great if you have
Quickly learn and become an expert in new skills and technologies.
Quickly gain credibility and build successful relationships with teammates, customers and third parties.
Work effectively with people across multiple organisational, functional, geographic and cultural boundaries, and across a wide spectrum of technical and professional skills.
Work autonomously as and when required.
Ability to mentor younger teammates.
Basic knowledge of blockchain technologies
Able to travel as and when reasonably requested.
Our Architecture and Technology Stack
Spinnaker and ArgoCD
Saltstack, Ansible, Terraform
IaC/Infrastructure as Code
In addition to great company and challenging projects, we can offer much, much more:
Training & development budget
Knowledge sharing within our company
Agile and friendly atmosphere, non-violent communication and full respect for diversity
Possibility to choose from onsite (in Lodz, Poland) or hybrid work (one day a week in our office in Łódź city centre)
Integration budget – to get to know better with your colleagues and client
B2B or employment contract - you choose
Remuneration on B2B contract: 700 – 950 PLN net/day
Remuneration on employment agreement: 12.000 - 15.000 PLN gross per month
Possibility to engage not only technically, but also have an impact on the small company culture